“When I have a great customer service experience, it’s memorable to me.”
as rare as they are, whenever i did experience a smooth customer service session, i give the cs person a good pat on the back at the end.
i let them know that it has been an extremely professional, efficient and even enjoyable experience. i hope the little comment can bring them the same kind of satisfaction and boast the session has just given me.
This is important to think about in one of the smallest systems. A family needs to provide consistency and reliability and "sureness" in many areas and at different times. But, it easily becomes slave to any number of systems or comforts or total risk aversion. Its a difficult, but worthwhile balance to pursue.
But, like Breaking Bad’s Walter White, a lot of computer-era companies have changed. They’re not in the dreams business anymore, they’re in the Empire Business.
Yep, Silicon Valley went from human potential, to predicting human behavior. And sold the dream.
You're right, I was thinking of the numbered highway system and our general highway infrastructure. The "interstate" highway system technically came after WWII. Sort of splitting hairs though.
“When I have a great customer service experience, it’s memorable to me.”
as rare as they are, whenever i did experience a smooth customer service session, i give the cs person a good pat on the back at the end.
i let them know that it has been an extremely professional, efficient and even enjoyable experience. i hope the little comment can bring them the same kind of satisfaction and boast the session has just given me.
This is important to think about in one of the smallest systems. A family needs to provide consistency and reliability and "sureness" in many areas and at different times. But, it easily becomes slave to any number of systems or comforts or total risk aversion. Its a difficult, but worthwhile balance to pursue.
But, like Breaking Bad’s Walter White, a lot of computer-era companies have changed. They’re not in the dreams business anymore, they’re in the Empire Business.
Yep, Silicon Valley went from human potential, to predicting human behavior. And sold the dream.
I suggest George Land’s book Grow or Die. He was a systems analyst who knew when it was time to reinvent the system.
The interstate highway system was started about 65 years ago, not 100!
You're right, I was thinking of the numbered highway system and our general highway infrastructure. The "interstate" highway system technically came after WWII. Sort of splitting hairs though.